They care what picture Rihanna just Instagrammed

“Something new is happening that I’m just clueing into now—this probably won’t go down well—but customers don’t care any more about reviews or hard-copy publications. They care what picture Rihanna just Instagrammed while she’s naked in bed, what new shoes she has on, how she’s talking about them. That’s what they respond to.” – Tom Ford to Style.com

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